If your customer needs a refund:
Submit a Refund request.
Include the customer Name, e-Transfer Reference Number, Date and Amount.
Assure the customer the refund will be processed. If they do not have auto-deposit enabled we will create a Security Question and Answer and provide that to you to give to them.
Additional Notes:
Refunds will be processed to the senders originating email during banking hours.
Refunds will take up to 3 business days